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1-800-992-9540
Knowledge base
TPpro Troubleshooting INTERNAL
TP Pro App Issues
1
Location Device Object Missing - New store configuration
Touchpoint University
Basics
13
GoLive Checklist
Lesson 1. In-store Manager training (POS)
Lesson 2. In-store Manager training (Cash Management)
Lesson 3. Web Admin - Menu Set Up
Lesson 4. Web Admin - Store Setup
View all 13
Hardware
8
Epson Printer/Drawer issues
Epson TM-M30III Troubleshooting
Hardware setup, understanding and troubleshooting components
Installing a UPS - TP already installed
No connection to Local Cloud, other devices working
View all 8
Connectivity
3
iPads are 'repairing network connection'. How much WiFi is enough?
Local Cloud is offline
Unable to load the backend/WebAdmin and PEAK or Z Reports are showing '0'
TP Pro
19
Configuring Prep Station
Item Search Integrated in Menu
KDS - Item missing from Order
KDS is showing nothing/wrong items
KDS never presses Picked Up
View all 19
Payment Processing
14
Card Connect Troubleshooting
Card Swipe not working
CardPointe Integrated Terminal (formerly CardConnect BOLT) Troubleshooting Tips
CardPointe Integrated Terminals (formerly known as Bolt Devices) (via CardConnect) - Set Up Instructions in Web Admin
Edit Credit Card Tips in Batch
View all 14
Loyalty/Gift Cards
7
Canceling\Refunding a loaded Gift Card
Change phone number on Loyalty Account
Gift Cards - Faster scan of multi-gift card
Removing QR Codes from Loyalty Account
Touchpoint Crew Gift Card Cheatsheet
View all 7
Web Admin
42
... add or edit Job Titles
... Delete an Employee
Adding Employees
Adding Images to Items
Adding Points to account in Web Admin
View all 42
PEAK/Reports
4
Configuring Email Reports
Configuring Reporting Categories
Email Reports and Sales Reports do not match up
Wages & Tips report - Labor/Sales report