TouchpointPRO Knowledge Base

TP Pro App Issues 1

• Location Device Object Missing - New store configuration

Basics 13

• GoLive Checklist
• Lesson 1. In-store Manager training (POS)
• Lesson 2. In-store Manager training (Cash Management)
• Lesson 3. Web Admin - Menu Set Up
• Lesson 4. Web Admin - Store Setup

View all 13

Hardware 8

• Epson Printer/Drawer issues
• Epson TM-M30III Troubleshooting
• Hardware setup, understanding and troubleshooting components
• Installing a UPS - TP already installed
• No connection to Local Cloud, other devices working

View all 8

Connectivity 3

• iPads are 'repairing network connection'. How much WiFi is enough?
• Local Cloud is offline
• Unable to load the backend/WebAdmin and PEAK or Z Reports are showing '0'

TP Pro 19

• Configuring Prep Station
• Item Search Integrated in Menu
• KDS - Item missing from Order
• KDS is showing nothing/wrong items
• KDS never presses Picked Up

View all 19

Payment Processing 14

• Card Connect Troubleshooting
• Card Swipe not working
• CardPointe Integrated Terminal (formerly CardConnect BOLT) Troubleshooting Tips
• CardPointe Integrated Terminals (formerly known as Bolt Devices) (via CardConnect) - Set Up Instructions in Web Admin
• Edit Credit Card Tips in Batch

View all 14

Loyalty/Gift Cards 7

• Canceling\Refunding a loaded Gift Card
• Change phone number on Loyalty Account
• Gift Cards - Faster scan of multi-gift card
• Removing QR Codes from Loyalty Account
• Touchpoint Crew Gift Card Cheatsheet

View all 7

Web Admin 42

• ... add or edit Job Titles
• ... Delete an Employee
• Adding Employees
• Adding Images to Items
• Adding Points to account in Web Admin

View all 42

PEAK/Reports 4

• Configuring Email Reports
• Configuring Reporting Categories
• Email Reports and Sales Reports do not match up
• Wages & Tips report - Labor/Sales report