TouchpointPRO Knowledge Base

Let's look at a few things we can do to try and get this up and running again: If the printer doesn't even power on  The first thing to check i...

Checking Power & Paper Before anything we need to confirm the printer is powered on and paper is properly loaded.  1. Check and ensure the powe...

1. Power Requirements and Business Internet     1. Internet Router     2. Local Cloud (Red Box)     3. LAN switch      4. Internal WiFi Access Poin...

This guide is setup to help walk you through the process of installing an Uninterruptible Power Supply (UPS or Battery Backup) at a site that has Touchpoint...

There are two sets of images you'll need to verify equipment has been installed properly and is ready to use. The first set of images you'll need a...

Please follow this guide, then contact TouchPoint support with the information.

When there are issues with some devices (but not all) then follow these steps to figure out what may be happening. Here are the first things you'll ...

This article will be guiding you through the setup of your new Star USB Printer. The first steps are going to be connecting the printer to an iPad, followed...