TABLE OF CONTENTS




Set Up

Learn how to set up your iPads at the different stations (Linebuster, Cashier, KDS/Pickup Station)


Select iPad Role and change Register

Easily view and change the Role and Register configuration of all iPads.


Access the Setup screen by tapping the hamburger menu ☰ (in top left) > Setup (bottom left) > tap and select a register > Save (top left corner) > Setup.


Note: Only one iPad can be connected to a Register! "Register Protection" disconnects an iPad from a register automatically when a second one connects.





Recall that a Role defines which mode to display in the User Interface: Cashier,  Line Buster or Pickup/KDS while a Register names the “place” where orders are taken: left or right window, walk up etc.







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Selecting what to “listen” to on the KDS


Let’s take a look at this example to understand how to set up Register visibility on KDS.




Show on this KDS orders from Registers Left POS, LineBuster 1 and Mobile orders. Register sorted under GROUP 1 will be visible on the KDS.


Hide orders from Right POS and LineBuster 2. Move register whose orders should not be visible on this KDS from GROUP 1 to NOT VISIBLE.







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Troubleshooting



Checking iPad wifi to ensure it is connected to “TPINTERNAL”


iPads need to be connected to the wifi network TPINTERNAL! 



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Why Won’t Drawer Open?


If a drawer won’t, the issue is most likely with the connected printer. Those are the most likely reasons why it won’t open:

  • Printer out of paper, 
  • printer off,
  • Wrong or damaged cable connecting printer and drawer







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Replacing the printer roll paper

  1. open the roll paper cover

  2. Remove the used roll paper core and insert the roll paper. The correct direction of the paper is shown in the illustration below.

  3. Pull out some paper, and close the roll paper cover








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Printer is On but doesn’t print

Locate the small round hole on the lower back portion of the printer and poke a pen/paperclip into the hole for about 5 seconds, or until a small piece of 

receipt paper prints out. Take a picture of that and send it to support@touchpoint.io. and we will investigate further.



Note: If nothing prints at the 5 second mark, please let go of the reset button and let us know that it wouldn't print; holding it longer than 5 seconds can factory reset the printer.
















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Cabling (Drawer)

The Printer connects to the underside of the cash drawer with a special cable that looks like ethernet on one end, and a phone jack on the other.


This is an APG KIT # CD-005A 





  • Make sure it’s the right cable, an APG KIT # CD-005A.
  • Disconnect the cable from the printer and the drawer, then reconnect.

  • To check if the cable is damaged, swap the cable with a different register. If the drawer now opens, you know that the cable is damaged and needs to be replaced.


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