Managing an order is easy and crucial to making sure that orders are completed, both for the store, as well as the customer.
"Claim" item & mark item as "Done/Prepared"
Check off items when complete.
Tap a single item to claim it. Tap again when it’s done. Or simply tap status “Done” when all items are prepared.
Mark Order as “Picked Up” when delivered to customer
The order now shows check marks on all items which means it’s Done/Prepared.
The Cashier gives the order to the customer and presses Picked Up!
Note: If orders are NOT marked as picked up, the order will be closed at EOD. For online/app orders, these orders may also result in a refund to the customer, since the order was never picked up in the system.
Below is a short video overview as well.