1. CardConnect Settings


WebAdmin (individual store) > Operations > Payments > Payment Settings  



Follow 3 steps:


1. Verify your CardConnect Settings fields are complete. 



If your account has been boarded on CardConnect and no credentials appear then contact support@touchpoint.io




2. Scroll down the page to System Settings section and select CardConnect for Active Payment Service and Active Payment Service (Online).





3. Be sure Payments Live is checked and hit Save.










2. Payment Devices


Operations > Equipment > Payment Devices  


Click "Import Bolt Devices”. You will see the devices that are associated with your account.  

You can "edit" a device and change the name if it you like.  

You can also click "Ping" for a device to see if it is visible to your Touchpoint system. 



Your IT technician is responsible for cabling your Payment Terminals from the Touchpoint switch to
your register locations.














3. Register Settings 

                       

Operations > Equipment > Registers 

                                               

                                                            

Edit register

                                                                                                             



Change swiper type to External Payment Device.

                                               


A new option will appear, External Payment Device. Select the specific device connected to that register.

You will need to look at the screen of the Ingenico PP-320 and read the number on the screen to know which device you want to select. 


Select the appropriate Credit Transaction Type (typically this will be Auth but if it is for a Kiosk then select Sale) and hit save.












4. Errors and Troubleshooting




Your IT technician is responsible for cabling the payment terminals from the Touchpoint switch to the payment locations in your store.




Understanding CardPointe Integrated Terminals (formerly Bolt devices) data exchange


Let's start with understanding of how the Touchpoint POS talks to the terminals. It doesn't... At least not directly.


When a payment needs to be processed, Touchpoint POS is not actually communicating with the the Cardpointe Terminal (Bolt device). 


What happens is a request is sent to the Card Connect Cloud to ping a certain reader, and then the Card Connect Cloud reports back on whether or not it was able to do so, irrespective of the reader's physical location. 
This is also why the readers are not interchangeable between stores; the readers are associated to a specific merchant ID that is assigned to a specific store on the CardConnect end.

This highlights the need for a consistent network and internet connection when using the CardPointe Integrated Terminals (formerly Bolt devices).





"Reader Error" & "Device Disconnected"


The root of reader issues are usually systemic network related concerns at the impacted store, eg. loopbacks, blocked DNS responses, ping storms, duplicate IP addresses, etc

CardConnect customer service should be able to work with your IT/Network technicians and help them ensure the networks meet requirements.





Reader is "bolted" but can't take payments

A reminder, “Bolted” means that the device has received an IP from the internal network, not that it can be accessed from the outside world! 


If that IP is assigned to multiple devices, or the external world can’t route to that IP (because of a bad network) then you won't be able to take payments.


Hard reset the TERMINAL EVERY TIME you change your network .


Hard reset = 0 + # key





Switched ownership and CardPointe Integrated terminals (formerly Bolt devices)

Switching ownership means the MIDS changed and the terminals must travel along with that change.

Please reach out to Card Connect to get that updated and fix the terminal assignment.