This guide is setup to help walk you through the process of installing a UPS (Battery Backup) at a site that has Touchpoint Pro already setup and in use. It is suggested to do this after hours due to having to turn off the Touchpoint Local Cloud and as such disable the use of the software.
First thing that needs to be done is to unpack the UPS that was purchased, open the battery compartment and connect the battery. This can differ among the different UPS options, so please take a look at the guide included with yours and follow the directions.
Once this is completed, connect the battery backup to a power source. Now we will need to shut down the touchpoint Local Cloud. There are a few different versions of the cloud and depending which one is at your location there is a different process.
Black Touchpoint Local Cloud
On this local cloud there is a power button, once you are ready to shut this Local Cloud off simply press the power button once and wait for it to power off.
Red Touchpoint Local Cloud
With this local cloud there is no power button. To ensure things are not running before unplugging, please power off the iPads or disconnect them from TPINTERNAL. Once that is done unplug the power to shut down this box.
Once the local cloud is powered off you can then connect it to the Battery side of the new UPS. They can have a battery side and a Surge only side on them like this one:
We do want the Local Cloud, and any of the access point power connected to the battery side. This way if there is an outage there is still the use of the system for a while. This will give the proper amount of time to do a proper shutdown (See above) of the local cloud to prevent any software corruption from a random power off.
Now that everything is connected to the battery side of the UPS, and it has been powered on for a bit to ensure charge in the battery, we want to test and ensure its working correctly. To do this you would simply unplug the power for the UPS and wait for 30-60 seconds and see if everything is still powered on. If it is then everything is setup correctly.