IMPORTANT: Touchpoint printers never need to be “reconfigured” or "reset".
Techs may have needed to reset printers with other POS, but Touchpoint communicates differently and does not "lose" printers when the printer IP Address changes or the TP system is having issues.
TABLE OF CONTENTS
Checking Power & Paper
6. Finally verify that there is paper in the print by opening the top cover and ensuring paper is loaded the correct direction
7. Attempt Printing
Printing the configuration sheet
2. Once the configuration sheet starts printing let go of the feed button
3. You should get a sheet like the one below.
4. Tap the feed button 4 times to get the network diagnostic sheet (pictured below)
There will be an IP address under Wireless on this sheet starting with 10.0.0, if so test print from the iPads.
a. If a test page prints then you now have a working printer.
b. If no test page prints, then reach out to Touchpoint for configuration checks.
IMPORTANT: Reconfiguring a printer is NOT likely to resolve any base issue, but is very likely to create an additional problem and waste hours of time from the customer and the tech. Resetting the printer should NEVER be done under any circumstances if the printer is expected to be used in the store.