Checking Power & Paper

Before anything we need to confirm the printer is powered on and paper is properly loaded. 

1. Check and ensure the power light is lit on the top of the printer
2. Ensure the Power Light on the front of the printer is lit.  https://download4.epson.biz/sec_pubs/bs/html/m001464/en/chap04_1.html
3. Check the power cable on the back of the printer, ensure it is pushed in firmly.
4. Follow the power cable, and ensure the connection halfway down is pushed in firmly.
5. Confirm the connection at the wall is plugged into an active port

6. Finally verify that there is paper in the print by opening the top cover and ensuring paper is loaded the correct direction


Attempt Printing



Printing the configuration sheet

Now that we have the power working on the printer, if it still isn't printing we need to check the configuration.

1. Turn the printer off, then press and hold the feed button and turn the printer back on.

2. Once the configuration sheet starts printing let go of the feed button

3. You should get a sheet like the one below.

4. Press the feed button 4 times to get the network diagnostic sheet (pictured below)

There will be an IP address under Wireless on this sheet starting with 10.0.0, if so test print from the iPads.

       a. If a test page prints then you now have a working printer.

       b. If no test page prints, then reach out to Touchpoint for configuration checks.

If that doesnt work please let us know before moving to the next step.


Reconfiguring Your Epson Printer

In order to reconfigure your Epson printer, you will need to complete the following steps.

A) Reset the printer to factory defaults:
  1. Turn the power off to the printer
  2. Turn the printer Upside down, and with a pen (or paperclip, etc...), press and hold the pinhole reset button which is beside the Cash Drawer cable port.
  3. Power the printer back on, and continue holding the reset button down until it begins to print (DO NOT TURN THE PRINTER OFF AT THIS POINT).

       4. The printout will have a QR code on it and look like the one below:


B) Configuring the printer:
  1. Grab any available iPad, and ensure that you are within a few feet of the printer
  2. Scan the QR Code on the printout from the previous step.
  3. It will ask to join the printers wifi, choose yes.
  4. It will now show you some options to select, choose wifi.

   5. It will display a list of WIFI networks available. Select TPINTERNAL

   6. Enter the password for the WIFI, and once done the iPad will also switch to TPINTERNAL.

   7. There will now be a printout showing the connection of the printer. 

           a. If there is an issue the printout will look like this       b. If the printout shows PASS on all items, then we can configure Web Admin with the new settings.


Note: If the printer will not connect to TPINTERNAL, please recheck your password entry, and also ensure that you are close enough to an Access Point (Bunny Ears/Tube or UFO) for it to communicate properly.


If you do not have access to Web Admin, please contact Touchpoint Support to complete the configuration. Otherwise please follow the steps below to configure the printer. 


  1.  Login to Web Admin using an iPad (preferred) or a Laptop/Computer
    1. For the iPad go to the Hamburger Menu in the POS software
    2. Select Manager and enter code
    3. Choose Web Admin
    4. For the Laptop/Computer navigate to c1.tchpt.com/admin and login with your phone number
    5. Choose the correct store location
  2. Navigate to Operations, Equipment, Printers
  3. Choose Find Printers
  4. This will then bring up the printers available to be added. If you dont see the IP address from the printout on the list please reach out to Touchpoint. Otherwise add the printer.
  5. Go into Operations, Equipment, Registers. Hit edit beside each register and set the new printer on the register.
  6. Test printing from the iPads and you should be working again.
    1. Hit edit on the printer in Web Admin -> Print Test page. Make sure a printout comes from the printer.
    2. From the iPads, go into the hamburger menu (Top Left) and choose order history. Pick an order and choose to print receipt. 



If neither option above prints a receipt, please reach out to [email protected] for further troubleshooting.