Epson Printer/Drawer issues (for pre-2024 printers)

Created by Touchpoint Support, Modified on Tue, 9 Sep at 3:02 PM by John Lovell

This article is for Epson

Let's look at a few things we can do to try and get this up and running again:

If the printer doesn't even power on

The first thing to check is the power cable in the back of the printer and make sure that is secure. Then follow that cable to the rectangular power block and make sure that is plugged in solidly and finally into the wall outlet and make sure that it's plugged in properly there. Also verify the wall outlet itself still has power -- easy to do this by plugging in a phone charger, then plug in a phone and see if the charging indicator lights up.

Replacing the printer roll paper

open the roll paper cover
Remove the used roll paper core and insert the roll paper. The correct direction of the paper is shown in the illustration below.
Pull out some paper, and close the roll paper cover

Printer is On but doesn’t print

Locate the small round hole on the lower back portion of the printer and poke a pen/paperclip into the hole for about 5 seconds, or until a small piece of

receipt paper prints out. Take a picture of that and send it to support@touchpoint.io. and we will investigate further.

Note: If nothing prints at the 5 second mark, please let go of the reset button and let us know that it wouldn't print; holding it longer than 5 seconds can factory reset the printer.

Cabling (Drawer)

The Printer connects to the underside of the cash drawer with a special cable that looks like ethernet on one end, and a phone jack on the other.

This is an APG KIT # CD-005A

Make sure it’s the right cable, an APG KIT # CD-005A.
Disconnect the cable from the printer and the drawer, then reconnect.
To check if the cable is damaged, swap the cable with a different register. If the drawer now opens, you know that the cable is damaged and needs to be replaced.

Why Won’t The Drawer Open?

If a drawer won’t open, the issue is most likely with the connected printer. Those are the most likely reasons why it won’t open:

Printer out of paper,
printer off,
Wrong or damaged cable connecting printer and drawer