1. Power Requirements and Business Internet

1. Internet Router

2. Local Cloud (Red Box)

3. LAN switch

4. Internal WiFi Access Point

5. External WiFi Access Point

6. 4G Backup device (optional)

Network Power:

WiFi Access Points use the LAN switch to provide connectivity and power. We recommend connecting the switch and the Local Cloud both be connected to the battery backup.

Printers: No battery backup needed and use WiFi not Ethernet cables.

Printers need standard 110V power, but do not require battery backup. Printers pop the cash drawer but in case of power failure or the rare event of printer failure, the cash drawer can be opened manually with the included key.

Internet: Business Internet is required

ISPs tend to notice that a local cloud is installed, and will often block access to the Internet unless you subscribe to “business internet.” This is usually accomplished with a simple phone call to your ISP.

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2. Recommended Wifi Access Point Install Location

WiFi operates approximately in line-of-sight. Choose the most suitable location.

External Wifi Access Point:

Choose an external location where you can see the Access Point from the areas you want coverage.

Internal WiFi Access Point should be centrally located:

Mount internal WiFi in ceiling, be aware freezer will block signal

NOTE: For longevity of external Access Points, use “Shielded Outdoor Ethernet cable” (Cat5e or Cat 6) with an ESD drain wire.

Double or Dual PVC Jacket will provide additional longevity of the cabling, especially when not using conduit. Other keywords include “outdoor carrier class shielded Ethernet cable with double PVC jacket, foil shielding and ESD drain wire.”

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3. Hardware installation, verification, troubleshooting

You want to make sure your staff knows the Touchpoint components!

3.1 Standard Setup

The networking equipment is pre-configured. It only needs to be connected correctly, according to the labels on the equipment.

3.1.1 Installation & Understanding Components

1) Plug in Unifii Switch to AC Power.

2) Connect Port 1 of the switch to LAN on the Touchpoint Local Cloud

3) Connect Port 4 of the switch to LAN on the 4G device (if present)

4) Connect Port 5 of the switch to Main port of UFO Access Point

5) Connect Port 6 of the switch to Bunny Ears External AP (if present)

Configure Exactly

The Ports on the switch have been pre-configured.

Plug in the Touchpoint components exactly as specified on the device labels.

Next, perform the verification steps

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3.1.2 Verification and Troubleshooting steps

Please take a moment to ensure all cables are plugged in accurately. After a few minutes, the Unifi Switch will Power should glow Blue.

If you follow these instructions and are still facing issues, please call 1-800-992-9540 to schedule a time to receive set-up support.

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3.1.3 4G Failover Device Indicators

The Basic Idea:

4G failover connectivity keeps a store online when the internet Router or ISP is down. This requires adding a 4G device to existing deployments. Only equipment configured by Touchpoint is compatible.

Please see the diagrams below and the follow the labels on your 4G device and switch. There are two models of 4G device, on either of them, you should see 4 green lights illuminated on the device.

Please allow that it may take 3 to 5 minutes to make the initial connection to the Internet and illuminate the Globe. If you do not see the Globe indicator glowing green, please re-position your device, power cycle and wait 3-5 minutes.

4G wireless connectivity is provided by T-Mobile. If you do not have adequate coverage in your location, 4G failover won’t work in your store. Contact Touchpoint support as we are investigating options with AT&T if you source the SIM yourself. Note that this device is not compatible with Verizon, Sprint or other wireless providers.

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3.2 Triple Access Point Setup

The Basic Idea: A store wishing to have more than two WiFi Access Points (AP’s) must simply add additional Access Points to their LAN switch- all devices must be preconfigured by Touchpoint . Off-the-shelf devices such as Linksys or Netgear switches are not supported.

3.2.1 Installation & Understanding Components

NOTE: In the original setup, WiFi Access Points (AP’s) used POE connectors. With the switch, these POE adaptors are no longer necessary. The AP’s can be connected directly to specific ports on the Ubiquity POE switch. Only Ports 5,6,7,8 will power the AP’s